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Everest Independent Estate Agents

666 Green Lane
Goodmayes
Ilford
IG3 9RX
United Kingdom

Tel: 0208 5981234
Email: info@everestestates.co.uk


Complaints Procedure

Everest & Co Limited aims to provide the highest standards of service to our Landlords, but to ensure that your interests are safeguarded, we offer the following:-

a) If you believe you have a grievance, please write in the first instance to Mr. M Soares at the address below:- Everest Independent Estate Agents, 666 Green Lane, Goodmayes, Ilford, Essex, IG3 9RX

b) The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with “In-house” procedures. A formal written outcome of compliant will be sent to you within 14 days. If we require longer than the timescale we will advise you in writing and confirm our revised response date.

c) If you remain dissatisfied with the result of the internal investigation, please contact Mr. I. Alam at the same address, who will review the complaint.

d) Following the conclusion of our in-house review, we will write to you our final written Statement.

e) If you are dissatisfied with the conclusion of the in-house review complaint, you can refer the matter to The Property Redress Scheme (PRS) Redress Scheme:- The Property Redress Scheme (PRS) Redress scheme

Everest & Co Limited is registered with The Property Redress Scheme (PRS), a government-approved redress scheme which is the largest of its kind with 65% of UK letting agents following PRS’s unique Code of Practice. Our membership with PRS means we fully comply with the legislation, which means in the event of a dispute arising, if you are unsatisfied with the result of our own investigation, you can have your complaint independently reviewed by the Property Ombudsman, which provides a free, fair and impartial service.

The Property Redress Scheme (PRS)
1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH
T: 0333 321 9418
W: www.theprs.co.uk

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