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Tenants Guide
 

Register with us
This tenant guide has been created to answer as many questions as possible and help you be well prepared for the exciting process ahead of you. We want you to enjoy renting your new home and we always find that if you know what to expect we can provide a better service for you.

We are committed to helping you find your ideal home and have your best interests in mind.

For us to identify properties suited to you, we will ask you detailed questions. Remember, the more information you can give us, the easier it is for us to match you with a property!

To pass referencing you will need to meet at least one of these requirements:

  •   Have an Annual income of 30x The Rent
  •   Have a guarantor (subject to conditions)
  •   Be able to pay 6 or 12 months’ rent up front
 

When choosing an agent...
Look for the SAFE kitemark; your money will be 100% protected.

Use an agent with membership of a professional body such as the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents (NAEA), the National Approved Lettings Scheme (NALS) or the Property Ombudsman (TPO); certain standards of practice will be in place and you will have access to an independent complaints procedure.

Check that your deposit will be protected by a government authorised Tenancy Deposit Protection scheme.
 

View with us
Want to know more about the property?

We’re here to answer your questions. We’ll also accompany you on every viewing, including evenings and at weekends.

Unsure about the area?

Just ask. We can advise you about the local amenities, schools and transport links.
 

When viewing....
Try to view with everyone in your moving party. Second Viewings are always welcomed however considering the demand, Properties will not always be available for a second viewing.

For properties newly advertised, be ready to view straight away and act quickly if you are interested. These properties are in high demand and often rent within days.
 

Let with us
When you make an offer it will be put forward to the landlord.

If your offer is accepted, you will need to provide:

  •   A holding deposit(By debit/credit card, Cash, BACs only. Using a credit card incurs a 3% charge)
  •   Photographic identification for each applicant(E.g. Driving Licence, Passport)
  •   Proof of address for each applicant(Utility Bill or bank statement no older than 3 months)

Be ready for referencing and have the following to hand:

  •   Your last 3 years address history
  •   Your employment details/ Work reference
  •   Proof of Income (3 Months Payslips, P60)
  •   (If self-employed) Have accounts/accountant details ready
  •   (If a company) Have two trade referees ready
  •   Your landlord details/ Landlord reference
  •   Your UK bank account details with 3 months Bank statements
  •   Encourage your referees to respond swiftly

When referencing is underway, we will send both tenant and landlord a ‘Subject to Contract’ document stating the details of the contract including any requirements/agreements made. If anything is missing, inform us straight away.

If all references are deemed satisfactory then we will create a tenancy agreement.

If there is any problem with the references, we’ll let you know straight away and advise you of your options.
 

Holding deposit
A holding deposit of £500.00 (not subject to VAT) will be required at the same time as the administration fee (below).

This is in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first month’s rent due, should the tenant withdraw from the proposed letting, through no fault of the landlord or the agent, all or a proportion of the 'Holding Deposit' will be retained in order to cover any reasonable costs (which will be outlined in full). None of the Holding Deposit will be retained should the Tenant's withdrawal be due to a breach of the proposed letting agreement by the landlord or managing agent.

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property:

For example:

  •   Cancel any advertising for the letting
  •   Tell other applicants that the tenancy has been taken subject to satisfactory references
  •   Prepare a letting agreement
  •   Take up references
  •   Carry out credit checks (some landlords make a charge for this - administration fee)

The Holding Deposit shall not be refunded in the following circumstances:

  •   If the tenants fails to provide a Suitable Guarantor
  •   If the tenants fails the credit check
  •   If the tenant changes his/her mind and not wish to take the property for whatever reason.
  •   If the tenant is not able to provide the necessary documents
  •   If the tenants delays to provide the documents within 2 days.
  •   If the tenants give false information or hides his or her current status of employment, Housing Allowances, I.D, Income, Bank Details, CCJ, Evictions, or fake details of previous landlord.      
 

When applying...
Be prepared to pay a holding deposit.

Be prepared for the paperwork and have the required documents ready.

Be prepared to be referenced and inform your employer and most recent landlord that they will be contacted.

Make sure you clearly state any requirements as a part of your application.
 

Move with us
Before you can move in, you must have:

  •   Signed the tenancy agreement

(Signed by all tenants and witnessed)

  •   A deed of guarantee signed by the guarantor (if applicable)
  •   Paid the initial monies

The initial monies include: the first month’s rent, security deposit, tenancy set up fee and any check-in fee

  •   Tenant’s contents insurance

We can offer you a personalised tenant’s insurance quote; please speak immediately to any member of staff to make sure you’re covered. It is important to ensure your tenant’s insurance protects your belongings and the landlord’s furnishings, in case of mishaps during your tenancy.

Administration fee: This fee includes:
2 Weeks Rent (up to 3 Applicants)   •   Production of the tenancy agreement including any individually negotiated clauses
£100.00 (Ex. VAT)* for each additional tenant   •   Production of the deed of guarantee if applicable
£100.00 (Ex. VAT)* for each guarantor if required   •   Compiling, submitting and completing reference reports for submission to your prospective landlord
    •   Obtaining acceptance of your reference reports from your prospective landlord
    •   Obtaining and verifying all safety certificates and consents are in place prior to the move in date
    •   Arranging quotes and organising any work required pre-let
    •   Ensuring all paperwork is complete and in place prior to the move in date
    •   Arranging for the appropriate deposit documentation to be signed
    •   Making payment of the move in monies
    •   Registering the deposit with the TDS and issuing a certificate of registration, where applicable

 
Check-in fee
This fee is variable due to property size & location. The fee is available upon request.

Once everything is ready we will hand you the keys , either at the branch or at the property check-in. If a check-in is being done, this will allow you to sign a copy of the inventory.
 

Tenants’ obligations
The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

When moving...
Ask to see a valid Gas Safety Certificate.

Ask to see a copy of the Energy Performance Certificate (EPC); this shows the energy performance of the property.

Unless otherwise agreed in writing by the Landlord, it is solely the tenant’s responsibility and must arrange to be billed and pay the water sewerage and environmental charges for the property, and to pay for utility supplies consumed and the television licence fee for the property.

  •   Contact your local council (With dates and names of who has moved in and when, for tax purposes)
  •   Set up your utility bills (It is your responsibility to contact water, gas and electricity companies)
  •   Check your rental payments have been set up. (Check with your bank that regular payments have been set up)
 

Rent with us
Shortly after you move in, we will send you a welcome pack and tenancy handbook including details and advice about the following:

  •   Who to contact during your tenancy
  •   Setting up utility bills
  •   Setting up rental payments
  •   Tenant responsibilities
  •   Making changes to the property
  •   Property repairs
  •   Maintenance issues
  •   Gas safety
  •   Tenant’s insurance
  •   Information for sharers
  •   What to do when your tenancy is ending
  •   Your security deposit
  •   Customer care
 

When renting...
Look after the property and keep it in a good condition; damages or dilapidation costs may be deducted from your security deposit at the end of the tenancy.

Pay your rent on time; your landlord may seek possession of the property if you fail to pay your rent.
 

Customer Care
We appreciate working with you. How are you liking our services? Recently, we’ve worked hard to build a higher quality service for our customers but we’re still a small company and need your help to grow. We’ve listened to comments and concerns that our clients have passed along and integrated them into how we do business. We would love to learn more about your opinion. If you have any concerns with the service we’ve provided please leave us a review on any of these review sites: 

Review us on Google

Please take a few minutes to leave a raving review (if you think we deserve it) we can then put your information to good use right away. Thank you for helping us improve and for sharing your review online.
 

Complaints Procedure
Everest & Co Limited aims to provide the highest standards of service to our Landlords, but to ensure that your interests are safeguarded, we offer the following:-

   a) If you believe you have a grievance, please write in the first instance to Miss R. James at the address below:- Everest Independent Estate Agents, 666 Green Lane, Goodmayes, Ilford, Essex, IG3 9RX
   b) The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with “In-house” procedures. A formal written outcome of compliant will be sent to you within 14 days. If we require longer than the timescale we will advise you in writing and confirm our revised response date.
   c) If you remain dissatisfied with the result of the internal investigation, please contact Mr. I. Alam at the same address, who will review the complaint.
   d) Following the conclusion of our in-house review, we will write to you our final written Statement.
   e) If you are dissatisfied with the conclusion of the in-house review complaint, you can refer the matter to The Property Ombudsman (TPO) Redress Scheme:- The Property Ombudsman (TPO) Redress scheme
Everest & Co Limited is registered with the Property Ombudsman (TPO), a government-approved redress scheme which is the largest of its kind with 65% of UK letting agents following TPO’s unique Code of Practice. Our membership with TPO means we fully comply with the legislation, which means in the event of a dispute arising, if you are unsatisfied with the result of our own investigation, you can have your complaint independently reviewed by the Property Ombudsman, which provides a free, fair and impartial service.

The Property Ombudsman
Milford House 
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
W:www.tpos.co.uk
 

Referrals...
Hopefully you can see that we take great pride in the service we deliver and aim to rent every property we are instructed on. This means we are always keen for more instructions so we can help more tenants like you. If you know of anyone who has a property to let we would be delighted if you would refer them to us. As a thank you we will send you a cheque for £50 when we get instructed.

Please speak to any member of our team for more details.

 

*Prices Displayed are Not Negotiable and Excludes VAT. Please note we are Not VAT registered 

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